Returns & Exchanges

For Returns or Exchange all items must be received in their original unworn and unused condition. 

 1. Please include a letter with: the order number, purchaser’s full name, a contact name/number, and a reason for the return/exchange. If exchanging Buffalo Bills Merchandise, please specify which new Buffalo Bills product(s) you would like to exchange for, including style and size of product(s).  

2. If you are returning a gift, please tell us the name and address of the person who purchased the Buffalo Bills merchandise. (Providing this information will keep your return confidential).  
3. Your Bills Store return/exchange will be processed as follows:  
Items must be returned/exchanged to the Pro Shop within 30 days of purchase. 

To receive either an exchange or refund, please note that all returns and exchanges must be in new, unused, and unworn condition with the original tags and stickers attached. All returned merchandise is subject to quality inspection. Items deemed worn, used, dirty, or missing tags will be returned to purchaser at their expense and no refund will be issued.  
• Within 30 days with receipt - exchange or refund by same payment method.  
• Within 30 days without receipt - exchange only at The Bills Store or at the current product price only.  
• No returns accepted after 30 days from shipping date.  

Non-returnable Items  

• Clearance Items: Former Buffalo Bills Player jerseys. (Size exchanges accepted. Exchanges will not be honored for different styles or items). 
• Buffalo Bills undergarments (panties/boxers).  
• Custom orders (customized jerseys, personalized items).  
• DVDs may only be returned for credit if the item is unopened. Defective DVDs will only be exchanged for the exact same item. 

4. A $5.99 shipping charge will be applied to your reshipped package for all exchanges. If the Bills Store is responsible for an error or if it is a defective product, you will not be charged the reshipping fee. Please include a telephone number, so we may contact you to process the reshipping fee. 

5. Product(s) may be returned in the method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns. 

 6. Send your return to:  


One Bills Drive  

Orchard Park, NY 14127 
NOTE: In the event that there is an error in your order that is our responsibility, we will send you the replacement item along with a prepaid return label. Be advised that if we do not receive the mistaken item back after 60 days, we reserve the right to charge your original payment method the price of that item. 

Returns in person are accepted at The Bills Store @ Highmark Stadium. If returning an online order to the store, please make sure to have a copy of your original order confirmation. 

  •   You may also call The Bills Store, at 1-888-283-4327, for returns or exchanges assistance. 
  •   Please allow up to 2 weeks for us to receive and process your Bills Store return/exchange. 
  •   No refund will be issued for shipping and handling.